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My dog has waxy, itchy ears and shakes head. How to clean safely?

Updated On September 23rd, 2025

Pet's info: Dog | Mixed Breed Medium (23 - 60lb) | Female | unspayed | 6 years and 3 months old | 161 lbs

I hav a shar pei Shepard mix n she's clearly got wax bothering her ears she shakes head n bothers her n messes wit her equalliberum when itching how can I clean them without making worse seems like when use wash cloths makes itch more n not getting the chunk out please help

1 Answer

Most Helpful Answer

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Answered By Jennifer Summerfield, DVM CPDT-KA

Veterinarian, Certified Dog Trainer

Published on January 16th, 2018

Poor Pookie! If she has large amounts of wax in her ears and is shaking her head and scratching at them, it's likely that she has an ear infection - normal dog ears should be quite clean and not itchy at all. she will need prescription ear medication from your vet to treat the infection, so I would recommend taking her in for an exam as soon as you are able to. In the meantime, you can try cleaning her ears using an ear flush for dogs such as Epi-Otic. You can find ear flush at most pet stores. Squirt some of the flush into the ear canal, massage it gently to break up the discharge and wax inside, then allow her to shake her head. You can then gently wipe away any remaining wax with a cotton ball or soft cloth. This will not treat the underlying infection, but may help to make her a bit more comfortable until you are able to see the vet.

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