Petco Text Logo
Petco Pet Logo

My dog's ears have black gunk, cleaner isn't working. What's wrong?

Updated On September 23rd, 2025

Pet's info: Dog | Mixed Breed Small (up to 22lb) | Female | spayed | 11 years and 10 months old | 17 lbs

My 12 year old dog - bichon poodle mix (teddy bear breed) has black stuff in her ears. I have been using a Ear Cleaner OTC from Petco. Never really resolves; gets better and comes back. Anything else to do?

1 Answer

Most Helpful Answer

Image profile

Answered By Daniel Fonza, DVM

Veterinarian

Published on January 25th, 2018

Hi there and thank you for using Petco Pet Education Center, formerly Petcoach to address your concern. If the ears are infected, an over the counter ear cleanser is probably not going to get rid of bacteria or yeast that may be causing the infection. I would recommend a product such as Zymox Ear Solution, which can be found online quite easily. This is typically a once a day solution given over 10-14 days. If there is no improvement on this solution, I would recommend having Gina examined by a veterinarian so that the most appropriate diagnostic and treatment recommendations can be made. I hope this helps! Please let me know if you have any other questions or concerns and I would be more than happy to help you further.

Vote icon

1Pet Parents found this answer helpful

image
Have A Vet Question?

Book an appointment with the pros – our expert vets are here to help.

Sponsored