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Is Petco's Petco Pet Education Center, formerly Petcoach online vet advice truly free for my pet?

Updated On September 23rd, 2025

Pet's info: Dog | Shih Tzu | Female | unspayed | 8 months and 21 days old | 10 lbs

Hi, is this really free? Thanks.

1 Answer

Most Helpful Answer

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Answered By Angel Alvarado, LVT

Licensed Veterinary Technician

Published on May 2nd, 2018

Yes! Our service is indeed free. Simply pick the default combination when creating your question: "Brief answer" & "Within a day". You can expect to receive your answer fairly quickly, usually within a few hours. That said, there are fees for consultations, by phone or text based, and for expedited answers (within 30 minutes or its free). Furthermore, Petco Pet Education Center, formerly Petcoach offers a 100% satisfaction guarantee, so if you're unhappy with a paid answer or consultation, you will have the charge refunded. There is absolutely no risk for you!

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