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Petco.com order problems? Password, guest checkout, or Facebook login?

Updated On September 23rd, 2025

Pet's info: Cat | American Shorthair | Male | neutered | 16 lbs

I do not remember my password and it will not reset I am just going to cancel the order. Why is it so hard to do? It also said I cannot register thru facebook. I am just going to cancel the order. I wanted these things. I tried to order as a guest also.

1 Answer

Most Helpful Answer

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Answered By Amy S. Eutsey, DVM

Veterinarian

Published on October 2nd, 2018

Hello. This is the doctor advice forum. I assume you are having difficulty with an order you are trying to place in the shop section? Please contact customer service at 1-877-738-7883 or email them at support@Petco Pet Education Center, formerly Petcoach.com. If you have any medical questions, please post them here. Thank you

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